Palace Roofline Ltd Complaints procedure


We will adhere at all times to the relevant “Trusted Traders” Code of Practice a copy of 

which can be found on our web site 

We will also be happy to provide a hard copy on request. 


Whilst we always try to ensure that all our staff will behave in a professional and responsible manner,

there may be exceptional instances when customers are unhappy with the service they have

received. In this circumstance, a letter of complaint should be addressed to: -

Mr Shane Calton / Miss Tracy Henman.  Or an email sent to 


In line with our quality control procedures you can expect to receive an immediate 

acknowledgement to an email or in the case of a letter, an acknowledgement will be sent 

within 4 working days. The complaint will either be resolved, or an outlined course of action 

will be put in place. 


All complaints will be personally dealt with by Mr Shane Calton / Miss Tracy Henman. 

If the matter cannot be resolved within 56 working days you can refer your complaint to 

either of the following: Derbyshire Trading Standards “Trusted Trader” scheme or the Which?

Trusted Trader scheme. Their contact details can be found on the relevant web site or by

contacting ourselves.



Palace Roofline Ltd

414 Chatsworth Road, Brampton, Chesterfield,
Derbyshire, S40 3BQ.

Telephone: 01246 277215